Combatting energy poverty
Combatting energy povertyEnergy poverty is still on the rise in Belgium. Almost 16% of our customers struggle to pay their energy bills. We are committed to taking initiatives to make energy available to all, especially the most disadvantaged of our customers.
Real information and solutions
A point of contact, tools and tariffs to help our customers to better manage and plan for very limited energy budgets:
- Our operators are trained to provide the most useful information to people in need.
- We have teamed up with public social welfare centres (CPASs/OCMWs), social workers and community centres to support our customers.
- Specific information brochures with the best advice: energy market, saving energy (in FR), administration (in FR).
Learn about ENGIE Electrabel's social tariff (in French and Dutch)
Improving homes to reduce consumption
ENGIE Electrabel and ENGIE’s Rassembleurs d’Energies initiative support projects striving to build or renovate buildings to a high standard of energy efficiency launched by active social entrepreneurs.
The King Baudouin Foundation is responsible for launching the call for projects.
In 2014, donations totalling €250,000 were made to support a project turning an old building in the centre of Brussels into 12 very energy-efficient social housing units. This project was promoted by the cooperative company LivingStones. In early 2015, a second call for projects was launched in Flanders and Wallonia. The applicant selection process is ongoing.
A Belgian platform against energy poverty
ENGIE Electrabel supports the Belgian Platform against energy poverty. Its members are energy producers, suppliers and distributors, field players (CPAS, trade unions, associations fighting poverty, etc.) and experts from the academic world.The Platform, which is housed and managed within the King Baudouin Foundation, aims to carry out at least one joint action put forward by its members every year. It also publishes an annual barometer of energy poverty with the aid of academic experts.
Savings support for people in energy poverty
ENGIE Electrabel, in partnership with the Foundation for Future Generations, the King Baudouin Foundation, the National Lottery, the Orval Foundation and P&V Insurance, supports the Financité network, a consortium for the prevention of over-indebtedness.
A scheme has been launched with the aim of helping people on low incomes to build up savings.