- # Reference supplier
# Reference supplier
Putting our customers at the heart of our concerns
ENGIE Electrabel sells electricity, natural gas and energy services. We regularly offer homes and businesses new applications and new customised services they can use to manage their energy consumption and environmental impact, while increasing their comfort where possible.
The customer is the focal point of ENGIE Electrabel’s activities and innovation. Whether a residential customer, business, SME, major corporation, industrial body or public authority, each of our customers receives support according to their profile and needs:
- Diversified offer at competitive prices
- Innovative and tailor-made services that generate added value
- Outstanding customer service via multiple communication channels
We are much more than just a commodity and service provider; we are now the partner of residential or industrial consumers wanting to better manage the challenges posed by the energy transition and to consume energy in a more efficient and intelligent way.
By forging unique partnerships with other ENGIE Group subsidiaries (such as ENGIE Fabricom, ENGIE Cofely, ENGIE Axima, ENGIE Laborelec…) and external partners, we can offer our customers comprehensive, innovative and sustainable solutions that satisfy their specific needs.
Centring on our customers’ expectations
We operate like an ENGIE Electrabel start-up. Our streamlined team of 12 wants to make tangible progress with regard to energy efficiency solutions.
My team is responsible for the entire chain; we develop new services, launch them on the market to see if consumers have a taste for them, optimise the products based on the feedback we receive, and offer an after-sales service.
We are very ambitious. A number of companies, some of which are our competitors, are also setting their sights on creating energy services. We now need to focus on the needs and expectations of our customers as closely as possible to consolidate our role as leader.
Offering gas and electricity at attractive prices is vital but we will only shore up our position on the market by being innovative.
Interview with Bruno Defrasnes, leader of the New Services team for our residential, self-employed and SME customers.