As close to our residential and professional customers as possible

We want to support and help our residential and professional customers in their efforts to better use energy – consuming less while enhancing comfort. We regularly add a lot of services to the range on offer to help everyone to manage their consumption more freely and efficiently.

Tailored and innovative energy solutions for 2.8 million customers
Tailored and innovative energy solutions for 2.8 million customers

Gas and electricity at the best price

Comparing prices or knowing exactly what you need is not always easy; this is why we have launched a very practical simulator. This simulator also shows you just how competitive our prices are.

Simulate my bill (private consumers)

Simulate my bill (professionals businesses)

Consume less, consume better, consume intelligently

In 2014, ENGIE Electrabel set up a team wholly dedicated to boosting our customers’ energy efficiency. The team develops innovative products that make life easier and save our customers energy. ENGIE Group subsidiaries active in Belgium, such as Cofely and the ENGIE Lab study centre, are heavily involved here.

With this in mind, ENGIE Electrabel launched a new insulation solution on the market in 2015. This solution is geared towards consumers who want to improve the comfort of their homes in just a few simple steps, the cost of which is recovered relatively quickly.

Our service range has also been expanded by a heating service (everything from boiler repairs to replacements) and Home Doctor (an analysis with practical tips for reducing the amount of energy consumed by your home).

Learn all about our Home Solutions

Get to grips with your energy with Energy Manager

Visit the Webcafé

Budget Optimizer

Budget Optimizer

Eliminate any surprises in your annual settlement of accounts by tailoring your interim bills.

  • No unexpected extra costs in your settlement
  • Avoid excessive advance payments during the year
  • Free and easy to use
Budget Optimizer
Home Doctor

Home Doctor

A highly qualified expert with the unique task of scrutinising your home to make it more comfortable and energy efficient.

  • In-depth energy analysis
  • Practical, customised advice
  • Any work carried out by handpicked partners
Home Doctor
Smart at home

Smart at home

Reduce your bills and boost your comfort with the smartest of technologies.

Boxx: measure the consumption of your electrical appliances

Smart Products: with label ‘tested by  ENGIE Electrabel’

Solar energy without concern

Home Solutions

Our commitment to making your life easier

We have set several objectives to offer you the best service possible:


Focusing on our disadvantaged customers

16% of our customers suffer from energy poverty. To help them, we offer practical solutions for managing their energy budget and improving the energy efficiency of their homes.

Do you want to know more, to share your point of view or to contact us?